Between 13 March 2025 13:00 CET and 14 March 2025 20:00 CET, users of the sign-me 2FA might have experienced connectivity issues. Those issues are resolved and we took measures to ensure such connectivity issues will not occur again.
Sincerely, Support-Team of FP Sign Bundesdruckerei GmbH
Posted Mar 18, 2025 - 17:13 CET
Investigating
Dear Sir or Madam,
since 13 March 2025 13:00 CET we are experiencing partial connection problems with the sign-me 2FA app on iOS and Android. We are working on resolving this issue as soon as possible.
Users who are currently using the sign-me 2FA app and experiencing issues can switch to SMS-TAN. To do this, the 2FA app registration must be canceled. This is achieved by restarting the app registration via the sign-me self-service at www.sign-me.de.
Step by step: 1. Log in with your access data. 2. Click on "App signup". 3. Click on "start". 4. Enter TAN. 5. Click on "back" to cancel app signup.