All Systems Operational
Uptime over the past 90 days. View historical uptime.
FP Sign Portal Operational
90 days ago
99.95 % uptime
Today
FP Sign API Operational
90 days ago
100.0 % uptime
Today
Notification Services Operational
90 days ago
100.0 % uptime
Today
E-Mail services Operational
90 days ago
100.0 % uptime
Today
SMS services Operational
90 days ago
100.0 % uptime
Today
Premium SMS services Operational
90 days ago
100.0 % uptime
Today
External service providers Operational
90 days ago
99.78 % uptime
Today
sign-me Operational
90 days ago
99.56 % uptime
Today
Swisscom Operational
90 days ago
100.0 % uptime
Today
Signature Components Operational
90 days ago
100.0 % uptime
Today
Signing infrastructure Operational
90 days ago
100.0 % uptime
Today
Verification infrastructure Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
99.95 % uptime
Today
FP Sign DATEV Connector Operational
90 days ago
99.9 % uptime
Today
FP Sign mobile App Operational
90 days ago
100.0 % uptime
Today
Contract services Operational
90 days ago
100.0 % uptime
Today
Contract booking service Operational
90 days ago
100.0 % uptime
Today
Contract update service Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Planned maintenance FP Sign Staging environment Mar 19, 2025 15:00-18:00 CET
Dear Sir or Madam,

we are planning to update the FP Sign Staging environment to prepare it for a major update. The Staging environment of FP Sign is only used for developers and customers with special testing purposes.

No impairment of individual services or the entire system is expected. If there should be disruptions, we will contact you again separately and after the maintenance work has been completed.

The maintenance will take place on: Wednesday, 19.03.2025 from 3 p.m. until approx. 6 p.m.

In case of any questions, please refer per email to support@fp-sign.com

Sincerely,
Support-Team of FP sign
Posted on Mar 14, 2025 - 16:02 CET
Past Incidents
Mar 18, 2025
sign-me 2FA (iOS and Android) partially disrupted
Resolved - Dear Sir or Madam,

Between 13 March 2025 13:00 CET and 14 March 2025 20:00 CET, users of the sign-me 2FA might have experienced connectivity issues. Those issues are resolved and we took measures to ensure such connectivity issues will not occur again.

In case of any questions, please refer per email to support@d-trust.net.

Sincerely,
Support-Team of FP Sign Bundesdruckerei GmbH
Mar 18, 17:13 CET
Investigating - Dear Sir or Madam,

since 13 March 2025 13:00 CET we are experiencing partial connection problems with the sign-me 2FA app on iOS and Android. We are working on resolving this issue as soon as possible.

Users who are currently using the sign-me 2FA app and experiencing issues can switch to SMS-TAN. To do this, the 2FA app registration must be canceled. This is achieved by restarting the app registration via the sign-me self-service at www.sign-me.de.

Step by step:
1. Log in with your access data.
2. Click on "App signup".
3. Click on "start".
4. Enter TAN.
5. Click on "back" to cancel app signup.

In case of any questions, please refer per email to support@d-trust.net.

Sincerely,
Support-Team of FP sign and Bundesdruckerei GmbH
Mar 14, 15:42 CET
Mar 17, 2025

No incidents reported.

Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025
Mar 13, 2025

No incidents reported.

Mar 12, 2025

No incidents reported.

Mar 11, 2025

No incidents reported.

Mar 10, 2025

No incidents reported.

Mar 9, 2025

No incidents reported.

Mar 8, 2025

No incidents reported.

Mar 7, 2025

No incidents reported.

Mar 6, 2025
Change of minimum password length for sign-me users
Completed - The scheduled maintenance has been completed.
Mar 6, 10:15 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 08:00 CET
Scheduled - Dear Sir or Madam,

our partner sign-me changes it's minimum length for user passwords from 11 March 2025 onwards. The minimum length will change from 8 to 12 characters while the password rules will remain unchanged.

The change affects the registration, change und reset of passwords. Existing passwords and the existing connection from your FP Sign and sign-me account are not affected by the change.

We highly recommend testing and changing your passwords in case you are affected by this new regulation. Please open https://cloud.sign-me.de/signature/start

In case of any questions, please refer per email to support@fp-sign.com or support@d-trust.net

Sincerely,
Support-Team of FP Sign and Bundesdruckerei GmbH (on behalf of D-Trust GmbH)
Mar 3, 16:59 CET
Mar 5, 2025

No incidents reported.

Mar 4, 2025
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